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- Z8 G4 - USB Type-C Controller Firmware Update failed on belo...
Z8 G4 - USB Type-C Controller Firmware Update failed on below Controller(s): - HP Thunderbolt 3 card
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reprobyte
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04-24-202408:42 PM
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Product: Z8 G4
Operating System: Microsoft Windows 10 (64-bit)
HP Z8 G4 workstation. At startup I see this error message indicated for the TB card: "USB Type-C Controller Firmware Update failed on below Controller(s): - HP Thunderbolt 3 card". I have the choice to continue booting or rebooting and trying the update again. Selecting the second option brings me to the same message. If I continue booting into Windows the card is not seen in Windows even after installing the TB driver. The card is not seen by the HP TB3 firmware update either. I have the card installed in slot1, the topmost slot, with the GPIO cable connecting to the TB3 header on the mainboard. I don't have the Displayport cables connected to my GPU. I also have the premium I/O module. I see the question was asked before but not answered, does anyone know what can be done or what steps are needed to troubleshoot this?
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- Microsoft Windows 10 (64-bit)
- Z8 G4
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Category:
- Bios Issue
- Driver Issue
- Others
- PCI Serial
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I have the same question
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DGroves
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04-24-202411:29 PM
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You must install the card into the correct PCIe slot, as follows. The slot closest to the
processor is slot 1.
• HP Z8 G4: PCIe slot 1
• HP Z6 G4: PCIe slot 6
• HP Z4 G4: PCIe slot 4
the TB cable between the card and motherboard header should be keyed on both ends to prevent wrong connections
i would also try resetting the bios back to factory defaults
until the card is seen by the system/bios you will obviously not be able to update the firmware on the TB card
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reprobyte
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04-25-202402:41 AM
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Thanks I have the correct connections as the pinout is different both ends so not possible to connect wrong way, in slot 1.
Bios reset to factory settings is a good idea, I will try this next and report back thank you.
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